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PUBG Console Update Will Improve Matchmaking and Desync

An upcoming PUBG Console update will attempt to improve matchmaking with server changes, map selection and matchmaking improvements. Here are the details of the upcoming update.

PUBG Console Moving Servers

The servers for console players will be moving location to improve desync issues. The EU servers are moving to Frankfurt, Germany and the NA servers are moving to Texas. The aim is to improve 3 things.

  • Create a fair gameplay experience
  • Lower the average ping for everyone playing on the server
  • Lower the number of desync incidents

Desync occurs mostly when the differences in ping between players is high, resulting in each player seeing different things. For example, Player A could be hiding behind a rock, but Player B still sees Player A for a moment before they hide. This is due to the character location information being sent differently to each player because of their ping.

Below, is the results.

The changes to EU servers
The changes to the NA servers

In the charts above, orange is the original server and blue is the tested server. The X-axis is the ping (lowest → highest) and the Y-axis shows the ratio of players having that ping.

In both NA and EU, we can see that the amount of players with high ping have decreased overall.

In NA, we see that the amount of players with low ping have decreased, but there are now more players with similar ping, resulting in a more fair experience. Also, the less of a difference in ping between each player means less occurrences of desync. 

PUBG Console Map Selection

Through analyzing queue data, it was determined that the “Quick Join” option was having a negative impact on matchmaking times. Due to this, we removed the option last update with the hopes that it would aid in sustaining a healthy matchmaking experience for all players.

Due to further player feedback and queue data since then, we have also decided to remove the “Featured Map” option. This will leave only the “Random Map” option, which will now contain all 4 maps at an equal percentage chance of being chosen. We expect this to have a positive impact on healthy matchmaking times, including FPP mode.

PUBG Console Matchmaking

We have been investigating reports of players being matched into the wrong servers, and we have discovered that there are some bugs with ping calculation. Due to this, we will be disabling ping-based matchmaking and changing the system to region-based matchmaking. This means that the region that you are from will select the server that you will play in regardless of ping.

The overall aim is to improve overall performance and gameplay experience of console players in addition to new content being added in season 5.

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